Facility Location:
Milpitas, CA, USCompany Overview
Neiman Marcus Stores are located in the most affluent markets in the United States with a dominating presence in Florida, California and Texas. From the finest designer and luxury merchandise for men and women to precious jewelry, beauty and home decor, we offer our customers an impeccable and irresistible array of choices. Since 1907, Neiman Marcus has served our discerning and sophisticated customers with gracious and attentive service.
Job Summary
A Customer Service Representative is responsible for providing guidance in support of the HR/CS Manager at the point-of purchase regarding purchases, returns/exchanges, cash office auditing, new accounts and mailing list additions.
Job Duties
Primary duties include ringing sales and handling customer's objections regarding returns/exchanges or pricing discrepancies
Responsible for selling new account and e-mail benefits/features
Handle drawer/vault audits, on occasion handle scheduling and assist employees with timekeeping edits, etc
Performs additional tasks as required
Job Requirements
Customer Focus
Conflict Management
Functional/Technical Skills
Planning
Building Effective Teams
High school diploma/equivalency required. Excellent verbal/written skills with a minimum of 1 year's retail experience and prior customer service experience.. Excellent organizational skills, conflict resolution/problem-solving abilities, and intermediate math and accounting skills. This person must possess a professional demeanor.
To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.
Currency
: USDEmployment Status :
Full-Time