Position Summary: Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards.
General Purpose: Customer Service, Front-end Operations
Role Qualifications:
Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management
Able to work a flexible schedule
Position Responsibilities:
Deliver Easy Sales and Service
Process accurate and efficient sale and return transactions
Suggest Staples Rewards, applicable service plans and add on items as customers check out
Respond and resolve customer requests and concerns
Provide an inviting environment for the customers by maintaining a neat and clean area
Adhere to all company policies procedures and safety standards
Perform other related duties as assigned
Critical Success Factors:
Drive customer satisfaction through EASY Service behaviors
Drive front end operations to ensure company and service standards are met
Exhibit Team CARE values
Valued but not required skills and experience:
Customer service experience in a retail environment
Ability to mulit-task
Cashier experience preferred
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